Versa not receiving notifications/texts

[Mom2girls2009]

In the past 7 months I have owned two fitbit versas. The first died after 10 days, fortunately it was replaced at no cost to me. The replacement worked for the most part for 4 months. During the past two weeks my fitbit has not received any notifications/texts. I have factory reset my fitbit everyday for two weeks, I have uninstalled the fitbit app repeatedly from my phone, I have checked help forums and tried everything I know. This is very disappointing to own this fitbit and to have such poor performance. I would not recommend the versa to anyone. Is there anything else I can try, when it works, it's great.

[AlvaroFitbit]

@Mom2girls2009 A warm welcome to our Community!

Let me help you with your Versa not getting notifications and thank you for troubleshooting this issue. 

Which phone are you using? Is it compatible? 

You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.

[AimeH]

I got the text notifications to work after going to Notifications and switching Show Previews to Always. Hope this helps!

[Mom2girls2009]

I have tried all these suggestions and I am still not consistently getting text notifications. It only worked one time during the past week, major bummer.