Versa not receiving notifications

[Kendell1]

my versa has stopped receiving notifications. I’ve restarted it and it syncs with my iPhone just fine.  However when I go into the app to make sure my notifications are turned on I get a message saying that it can’t find the device... despite the fact that it’s syncing ok!  I’ve already done a factory reset this week for the wake feature.  I don’t want this to have to be a regular procedure.  I never had these problems with my Blaze and am starting to regret “upgrading”.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@Kendell1 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not getting notifications from your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your Versa and see if it gets notifications properly.

Keep me posted on the outcome! 😀

[Kendell1]

I am able to change my clock display, monitor sleep etc.... however no notifications are coming through.


Sent from my iPhone

[SunsetRunner]

I'm not getting any notifications at all. This is not the first time it's happened and I'm slightly annoyed at the fact that it keeps happening. Support is not helpful.

[Kendell1]

Yes support is not being helpful at all. They keep sending me the same steps to try.  I’ve even done a factory reset.  I’ve only had the Versa for 4 months... this shouldn’t be happening.  Guess i’ll Have to call.

[Kendell1]

Sorry, did not mean to select the accepted solution!  My notifications are still not working!