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Versa not receiving notifications

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‎12-27-2020 06:25 - last edited on ‎12-27-2020 21:39 by Fitbit Moderator

‎12-27-2020 06:25 - last edited on ‎12-27-2020 21:39 by Fitbit Moderator

Versa stopped receiving notifications . No calls or texts messages received for the past week 

 

Moderator Edit: Clarified subject

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‎12-28-2020 04:29

In response to RicardoFitbit

‎12-28-2020 04:29

Hi , I have an android device , I think I figured it all out. Thank you

View best answer in original post

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‎12-27-2020 21:38 - last edited on ‎08-19-2025 10:52 by Fitbit Moderator

‎12-27-2020 21:38 - last edited on ‎08-19-2025 10:52 by Fitbit Moderator

Hi @Naanaa, welcome to the Community Forums.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

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‎12-28-2020 04:29

In response to RicardoFitbit

‎12-28-2020 04:29

Hi , I have an android device , I think I figured it all out. Thank you
Best Answer

‎12-28-2020 17:54 - last edited on ‎08-19-2025 10:52 by Fitbit Moderator

In response to Naanaa

‎12-28-2020 17:54 - last edited on ‎08-19-2025 10:52 by Fitbit Moderator

Thanks for your reply @Naanaa.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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