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Versa not receiving notifications

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‎09-10-2019 17:43 - last edited on ‎09-12-2019 08:48 by Fitbit Moderator

‎09-10-2019 17:43 - last edited on ‎09-12-2019 08:48 by Fitbit Moderator

My Fitbit keeps telling me every couple of days that I need to restart my phone in order to receive my notifications. All of a sudden I don't get my notifications so I go in to the app and check my settings and that it what it tells me. I never use to have to do that up until about a month ago.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-10-2019 18:03

‎09-10-2019 18:03

Hi Brittany. you're not the only one who suffers from this this problem. It's the result of the new Fitbit app that causes this and syncing problems. See this link for a temporary solution for these problems: https://community.fitbit.com/t5/Versa-Smartwatches/Syncing-problem-since-the-new-Fitbit-app-update/m.... Works for me without any problems, hope it does for you also. Regards kuzibri.

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‎09-12-2019 08:47

In response to SunsetRunner

‎09-12-2019 08:47

@Brittany1101 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, regarding the notifications issue that you are experiencing with your Fitbit Versa, I'd like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if the issue gets fixed.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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