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Versa not receiving notifications

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‎01-03-2020 22:06 - last edited on ‎01-06-2020 06:37 by Fitbit Moderator

‎01-03-2020 22:06 - last edited on ‎01-06-2020 06:37 by Fitbit Moderator

Just set up a Fitbit Versa, I cannot get the notifications to come through to the watch, It automatically set up an old gmail account that i do not use, can't figure out how to change it so my sympatico email comes though, also texts and facebook messages aren't coming through - what have I done wrong.

 

 

Moderator edit: updated subject for clarity

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‎01-06-2020 06:37

‎01-06-2020 06:37

@cujothecat, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the notifications issue that your Versa is experiencing, I would like to know what is the brand and model of your phone.

 

In the meantime, make sure that you followed the steps listed in this help article in order to set up the notifications feature.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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