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Versa not receiving text notifications

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‎07-01-2019 07:16

‎07-01-2019 07:16

I am getting all other notifications but for text messages, I have unpaired, re-pair, set up the versa as a new device, reset to factory settings,  checked the receive texts on the app as well as the device. This just started yesterday and I've spent several hours following the help items to no avail.  I have a galaxy Note 9

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11 REPLIES 11

‎07-01-2019 07:58

‎07-01-2019 07:58

Same here, same phone. I have tried everything too. I did get one notification while it was plugged in and charging but when I unplugged the Versa those stopped again.

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‎07-01-2019 08:12

In response to Moome_61

‎07-01-2019 08:12

Its driving me nuts. I get everything BUT texts.  

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‎07-01-2019 08:41

‎07-01-2019 08:41

Me too, been this way every since Saturday when I did the app update from the play store. I have the Galaxy 9+ , this is very frustrating and needs to be fixed ASAP.

I have deleted everything ,reinstalled and still nothing.

All settings are done correctly.

FITBIT HELP!!!!!

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‎07-01-2019 08:52

‎07-01-2019 08:52

Same here, Galaxy S8+, ever since the app update came out. Also the app is not updated at all, it says it's version 3.0 but my wife has an S8 and her app dashboard is the new one and her app is labeled as version 2.95, she has an Alta HR and hers is working fine.  

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‎07-01-2019 09:37

‎07-01-2019 09:37

Since I updated the app, I do not receive text notifications either.

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‎07-01-2019 09:54

‎07-01-2019 09:54

Oh gosh … I thought it was just ME.  I was just on a chat with an agent and got disconnected because fo the 2 minute limit.  I'll follow this stream and call them back later today when I'm not at work. 

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‎07-01-2019 09:59

In response to LDK159

‎07-01-2019 09:59

Update I am getting email notifications on my Versa but still no text

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‎07-01-2019 15:56

In response to LDK159

‎07-01-2019 15:56

I've called them and they confirmed yes an update messed up something but can't tell when (or if) it can be fixed.

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‎07-01-2019 19:42

In response to GMarie1993

‎07-01-2019 19:42

I'm glad I'm not the only one... it has been driving me crazy... I hope they fix it really soon. 

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‎07-02-2019 00:05

In response to LDK159

‎07-02-2019 00:05

I am no longer receiving any notifications 

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‎07-02-2019 08:32

In response to Cajennings71

‎07-02-2019 08:32

Same issue. Originally was only text I wasnt receiving. Then this morning I wasnt receiving any notifications. And I have followed all the steps listed in the help center multiple times. Hope it's fixed soon.

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