help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen went black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2019 07:42

‎07-02-2019 07:42

My fitbit versa screen went black and has no power now, I tried the factory reset with no luck. I tried to leave it on the charger over night with no luck this am.  Any ideas?  

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-02-2019 08:10

‎07-02-2019 08:10

Same thing happened to mine this past Sunday and I immediately contacted customer support. 3.5 days later I was offered 25% off on the purchase of a new Versa. I hope yours is less than a year old! If it is contact customer support and they should replace it. I hope you have better luck than I did. 

Best Answer
0 Votes