help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not receiving text notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2019 16:40

‎03-20-2019 16:40

I had a versa and it stopped working and have since received a replacement however I am not consistently receiving text notifications. I works some times but I would say a majority of the time it doe not. I have turned my Bluetooth on and off. Re synced my versa with my phone through the app but nothing is working. I so want to love my Fitbit and stick with this company but I am thinking of just getting an Apple Watch. It’s  been less than a year and I’ve has more than a few issues with the versa 🤨

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-20-2019 17:05

‎03-20-2019 17:05

Hi, since this seems to be a Fitbit app problem, I would suggest the following:

1. Before following the suggestions do not remove or unpair your Versa from the Fitbit app

2. Deinstall the Fitbit app

3. Restart your mobile device and after that wait for a few secs.

4. Reinstall the Fitbit app and, of course, enable BT.

5. Sync your Versa with the Fitbit app and see if the problem is solved.

Good luck!!

Best Answer
0 Votes

‎03-22-2019 13:24 - last edited on ‎05-13-2025 11:19 by Fitbit Moderator

‎03-22-2019 13:24 - last edited on ‎05-13-2025 11:19 by Fitbit Moderator

Welcome to the Community @Penntigger and @SunsetRunner thanks for the input.

I was able to see here that our friend @SunsetRunner provided some instructions in order to fix this notifications issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes