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Versa not receiving text notifications

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‎10-04-2019 07:01 - last edited on ‎10-05-2019 04:50 by Fitbit Moderator

‎10-04-2019 07:01 - last edited on ‎10-05-2019 04:50 by Fitbit Moderator

I received my new Versa in August.  It was working perfect.  I was receiving all of my notification and text messages.  However, after the current update I still receive some notifications but I do not receive my text messages anymore.  I currently have an I Phone.  How can I fix this?

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎10-05-2019 04:44

‎10-05-2019 04:44

@Never_Wrong welcome to our Fitbit Community! I'm happy assist you with your Fitbit Versa since it stopped receiving text notifications.

 

Please let me know what is the model of your iPhone.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article which are helpful for this type of issues. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-05-2019 06:05

In response to JuanJoFitbit

‎10-05-2019 06:05

Good Morning,

I have an I phone 7 max.
I found that article in an older post and tried all of them. I am still not receiving texts messages.

Sent from my iPhone
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