Versa not receiving text notifications

[Chair1]

Hello my versa is not receiving text or app notifications only calls are coming through. It says that a phone restart is needed I have done that it has not helped. I've done all the troubleshooting nothing is working. It has been about 3 days now. My phone is a moto g(7) optimo maxx.

Moderator edit: format

[JuanJoFitbit]

Hi @Chair1, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not receiving text notifications. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your watch for the next 24 hours and see if it receives notifications properly.

Keep me posted on the outcome.