Versa not receiving texts notifications

[Themrsrhodes]

My versa will NOT receive texts from my Samsung s10. I never used to have a problem and out if no where it just stopped. I've reset, restarted, deleted, unpaired and  checked every notification setting there is! Help!!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Themrsrhodes, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I appreciate the time spent trying the troubleshooting steps that you mentioned above before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if it receives notifications.

Keep me posted on the outcome.

[Kslamp7]

I'm not receiving text notifications on my versa 2. I have a S10+. It worked fine till last week when it just stopped receiving notifications. I've done all the troubleshooting. I've even factory reset my versa. Please help. I don't really wanna call and have to get a new 1. 

[ChelleR]

I am having the same issue.  All other notifications are coming through fine, except for text messages.  I have restarted. factory reset, app reset, unpaired, paired, resent all apps on my phone (Galaxy S10).  Nothing has worked. 

[Faithlynn5313]

When you factory reset your device did it automatically come back on? Because mine did not and I can’t get it back on 

[ChelleR]

No, I had to hold down the left button for about 3 minutes for it to
finally come back on

--
Michelle Rovner

267-980-3034

[almun22]

I'm having the same issue not receiving my text message notifications,  since the system update. I have done everything from restarting,  impairing and removing the whole Fitbit app and nothing is working. 

[Kslamp7]

Talked to a service rep they said they know about the problem with Samsung devices. 

[y2jay36]

Not just with Samsung. It’s also with IPhone. Since the ios13.3 upgrade nothing seems to work and now my fitbit versa won’t charge either. $200 piece of crap

[TsGram]

Since they acknowledge they are aware of the issue, how do they plan to resolve it or are we just out of luck?

[Kslamp7]

The service tech said they are working on it. When I asked how long should I give them they said they didn't have an answer for that. So I'm giving them till friday and then I'm calling to get it replaced. 

[Faithlynn5313]

I’ve held the button down for more then 3 mins, anyone else have an idea on what to do?

[MPacheco2010]

I have the note 10 plus, and I am having the same issue! Kinda upsetting. I hope they get this resolved. 

[KJSS]

I also got a versa 2 from costco yesterday.  Everything works great.  Even phone calls show on the versa 2 when someone calls.  But test messages are not showing.  I tried everything and no show.  

[almun22]

Thank you for the feedback.

[SunsetRunner]

It's a combination of the firmware and mobile app update.  It has affected Samsung users.  There's lots of users commenting on the mobile app regarding this issue.

[KJSS]

Its not a samsung.  Its a motorola z3 play.

[SunsetRunner]

@KJSS 

The firmware update is affecting some Android users in getting notifications. In addition the mobile app has also caused this issue which may be causing your issues.

Samsung users have been impacted with both updates per the posts in the forum and the comments on the mobile app. 

[KJSS]

My versa 2 got few days ago from Costco calls come through but not text messages.  Not sure what happened but all of a sudden just now saw text messages.  Not sure why.  No changes to the app or watch but it just started working.

[Donewiththis]

I’ll NEVER buy another Fitbit