Versa not registering my steps

[Melz7107]

I got my new Versa yesterday and it only counted 96 steps for the day. I am constantly walking and I know I walk about 6 to 7 thousand during my time at work. Today only 23 steps are counted and it takes more in an that just OP get to my car. Can someone please explain what's happening?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Melz7107.

I would like to know if you have tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After this, test your unit and let me know the outcome. 

[Melz7107]

Get Outlook for Android

Thank you for that tip. My steps are now being counted.

[AlejandraFitbit]

That's great @Melz7107, I am glad to hear that your Versa is now registering your information. If you need anything else, do not hesitate to post it.

Keep the stepping up! 

[Jessica1905]

Hi, I have this problem and I have reset my watch three times and it still will not register steps. 

This is the main reason I bought the watch and it’s not working at all. 

[GeneMcK]

OK I have done the hold buttons.......  NOTHING!!!!!

How do you get help from FITbit??????

[GeneMcK]

Finally found out how to call Fitbit, and I got Anna....  Very pleased.  She had me send her a picture of my Versa because I told her that my steps were recording minus, this morning at 9:00 AM I had -4348 steps.

After she received the picture she told me to pic a different watch face and that is all it took.

Very please with the support and in particular, she listen to my problem, very rare these days.

As always very pleased with FitBit. 

[AlejandraFitbit]

Welcome to the Forums @Jessica1905 and @GeneMcK great to see you around.

I am glad to hear that your issue has been resolved and that you are pleased with our support team. If you need anything else, do not hesitate to post it.

Now @Jessica1905, have you tried to change your clock face as our friend were recommended? If you haven't, you can try this out by following the instructions in the help article How do I change the clock face on my Fitbit device?.

Let me know how it goes. 

[csrbrtsn1018]

I've tried restarting my versa as well as changing the clock face. After I changed the clock face, my versa registered 8 steps but hasn't registered any more and I've definitely been walking more than just 8 steps.

[Frankfort16]

So far it’s now counting my steps. Hope it continues. 

[ScubagirlVic]

I have a brand new versa. Counted my steps they won but now days to it will not. I restarted it numerous times and change to the clock face twice. Any other ideas?

[ScubagirlVic]

That was supposed to say day one not they won!  Good old Siri

[Mebgirl2013]

My Fitbit Vera’s is not tracking my steps but is updating it correctly on the app, I have track holding the back and left button and it won’t reset. Please help this is irritating

[Kltracy]

Mine is doing the same. I get notifications on my watch saying "nice job 250/250" and the app shows my steps, but the watch says 0. I've restarted multiple times. It is frustrating. 

[Kruddy]

I restarted my Versa several times but it still doesn’t show all my steps

[Kltracy]

I just changed my clock face and the steps magically appeared. 🙂

[Mebgirl2013]

Now my watch isn’t tracking my steps at all. This is extremely frustrating!!! 

[JMT59]

I’ve read this entire thread without a solution! 

Mine started doing the not paring thing last week. I missed getting a workout synced to the app my fitness centre uses. I’ve not had a problem until this past week.

It’s worked since I bought the Versa. Now all of a sudden it’s lost. 

I have an iPhone & it’s never been a problem until last week!

My laptop is an HP. But, I still want it paired to my phone for ease of access throughout my day. Isn’t it SUPPOSED. To work with any phone??? At least that’s what it was advertised as! I need a solution asap!

[Kltracy]

Did you try getting a new watch face? That was what worked for me. Good
luck!

[Kltracy]

Try getting a new watch face. It worked for me.