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Versa not responding to button/touch

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‎09-20-2019 11:55

‎09-20-2019 11:55

Two days ago my versa stopped responding to the back button. That night while sleeping, the screen started making ghost selections on its own. Yesterday, I allowed the battery to fully die figuring it needed a rest. Today, with the battery now fully charged it won't load past the Fitbit logo. I've tried to reboot the device and it still won't load.

Please advise

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3 REPLIES 3

‎09-20-2019 17:17

‎09-20-2019 17:17

Update: now nothing is showing on the screen, though you can tell there's power to the screen.

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‎09-20-2019 19:19

In response to Stellerdancer

‎09-20-2019 19:19

Hi @Stellerdancer Oh dear  - that is not sou ding at all well! I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-21-2019 11:45

‎09-21-2019 11:45

Hello @Stellerdancer, welcome to the Community. I will gladly help you. 

 

@NellyG, thanks for the input!

 

I was informed, that your inquiry has been submitted to Fitbit support. They will provide you with a proper resolution. Thanks for your patience. 

 

If you have any other question or concern, please do not hesitate to contact us. 

 

RodrigoM | Community Moderator, Fitbit

RodrigoM | Community Moderator, Fitbit

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