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Versa not responding to touch

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‎03-15-2019 18:14

‎03-15-2019 18:14

My Versa stopped responding to touch. I've tried several soft resets and factory resets, I even let it die, but nothing has worked. 

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‎03-15-2019 18:25

‎03-15-2019 18:25

Hi, looking at the solutions you already tried to solve your problem without any luck at all, now it's time to contact Customer Support about your problems. 

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‎03-16-2019 09:26

In response to SunsetRunner

‎03-16-2019 09:26

@SunsetRunner Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped responding to your touch. Thank you by the way for troubleshooting this issue before contacting our forums.

 

I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you so much for your help @SunsetRunner! 

 

Please let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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