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Versa not responding

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‎06-12-2018 08:50 - last edited on ‎06-20-2018 12:24 by Fitbit Moderator

‎06-12-2018 08:50 - last edited on ‎06-20-2018 12:24 by Fitbit Moderator

Even after charging versa is not starting..I have tried pressing left and right bottom button but there is no response

Please help

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎06-12-2018 10:19 - last edited on ‎06-20-2018 12:25 by Fitbit Moderator

‎06-12-2018 10:19 - last edited on ‎06-20-2018 12:25 by Fitbit Moderator

Time to contact Customer Support.

Best Answer

‎06-20-2018 12:29

In response to SunsetRunner

‎06-20-2018 12:29

@Neharai Welcome! Thanks for being part of our Community! Sorry to hear that your Versa isn't working. Please try cleaning your Versa contacts with a toothpick or toothbrush and then use cotton with rubbing alcohol. Try restarting your watch by doing the following:

 

1.- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.
3.- If your Fitbit watch doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again. 

 

Now plug it for a couple of hours and see if it responds. 

 

Also as @SunsetRunner said you can contact our Support team for further assistance. I noticed that you already have a ticket with them so I wanted to know what did they tell you?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎04-17-2019 03:41

In response to SunsetRunner

‎04-17-2019 03:41

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