Versa not responding

[Tiffany-]

I purchased my Fitbit Versa special edition on 4/26/2018 and today it DIED! I went from 60 something percent battery before I left the house at 8 am to 15% by 2 PM. When I got home from work I put it on the charger at 10% and 2 hours later found that it wasn't charging. The screen was black but still lit up and I could feel vibrations from text messages. I reached out to support did some troubleshooting to no avail... and since I'm outside of the year warranty all I can get is 25% off the price of a new one... first of all, the special edition isnt even an option to purchase with the "promo" 25% link I was given. This watch is barely over a year old!!! And that is all you can give me off as an offer?! Debating if I'll even stick with Fitbit after this experience! Purchased on 4/26/18 (a Thursday)... meaning, more than likely I didnt get it for a few days and with the weekend being in there probably not til the 1st of May so let's call it 14 months. 14 months... something that I paid $230 for should last more than 14 months!

Moderator edit: subject updated for clarity

[BocaBuckeye]

Tiffany, mine also died today, I purchased it March  29, 2018. This is my 3rd Fitbit and I loved my Versa. Not sure that I'll replace it with another Fitbit. I'm so disappointed!!

[Tiffany-]

The versa was my 2nd. And I've always been all for them... but I guess 14-16 months is the life span?! I agree! So very disappointing that such an expensive accessory has such a short lifespan!

[BocaBuckeye]

Ugh.  I gave in and got a new one today. After hours of researching other smart watches I decided to get another Versa. My sister has the latest Apple Watch and it's just too much money and too complicated.

Hoping to have this one longer 15 months.

[Tiffany-]

So did I. After talking to several people who said Fitbit offered them 50% off a new device, I reached back out to customer service to see of they could give me a better deal and they did offer me 50% off. I too started researching other devices and decided with all the accessories I already have, I should just stick with what I had. 

Here's to hoping both of ours last, and if they dont, they die before the 12 month mark!!!

[BocaBuckeye]

Wish I had waited.... and known about the discount. Oh well. Enjoy your new Versa.

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@Tiffany- wrote:

So did I. After talking to several people who said Fitbit offered them 50% off a new device, I reached back out to customer service to see of they could give me a better deal and they did offer me 50% off. I too started researching other devices and decided with all the accessories I already have, I should just stick with what I had. 

Here's to hoping both of ours last, and if they dont, they die before the 12 month mark!!!

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