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Versa not responding

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‎02-11-2020 16:41

‎02-11-2020 16:41

Versa isn’t turning on, it briefly flashes Fitbit sign when I connect it to the charger and then the screen goes blank and doesn’t respond to touch, or any of the buttons. It is not connecting to phone. 

i tried that three button factory reset and nothing happened. It was charge last night so should still have battery. Help! Thank you!

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‎02-11-2020 19:19

‎02-11-2020 19:19

Hi @CandiceAking Try restarting it several times, if you havent already. If that doesnt help then contact Customer Support 

Restart your tracker  

Fitbit Support  

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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