Versa not setting up or syncing

[Lisa-H]

My Versa would not sync with app on my iPhone so I tried all the solutions without success. Deleted and reinstalled app and removed Fitbit and now it will not pair to iPhone. Tried restarting Fitbit, turning iPhone and Bluetooth off and on - app recognises phone and asks for paring number but then returns error messages and requests ‘abort’.  Versa is 10 months old -  Any suggestions please? 

[Odyssey13]

Hi @Lisa-H  you don't pair the Fitbit with your bluetooth. It pairs to your email address and uses the bluetooth on your phone.

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[Lisa-H]

Thanks - I have an iPhone 8 which is compatible and was previously working fine - I get all the email updates/notifications etc so I don’t think there is a problem with my account. The time on the clock is wrong now too! 

I have tried all the troubleshooting options suggested on forum and help pages  - would it be worth setting up a new account with a different email address? 

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @Lisa-H, I'll be glad to help you with this.  

Thank you for sharing that you've been having trouble with your Versa watch that is not syncing or setting up and confirming that you already tried all the suggested troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions.