Versa not showing apps menu

[Sophie_Bj]

When I swipe left on my new Versa 3, the App icons have disappeared. It's just a black screen.

Any suggestions?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sophie_Bj, welcome to the Community Forums.

Thanks for your post, seems odd that your Versa isn't showing the apps menu. To better assist you with this, can you please let me know if you're using a Fitbit original clock face? Or are you using a third-party one? If you haven't already done so, please restart your device following the next steps and let me know if the issue persists:

1. For Fitbit Versa, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Looking forward to your reply. 

[Sophie_Bj · Accepted solution]

Thank you so much for your help! Restarting it worked!

[RicardoFitbit]

You're welcome @Sophie_Bj, your reply is appreciated.

I'm really happy to know that restarting your device solved the issue. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.