Versa not showing correct time

[ICU]

Since I bought a new phone (iPhone X), my watch doesn’t keep accurate time. I tried removing and uninstalling with no success. What gives?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @ICU.

If your Versa is not showing the correct time, I recommend making sure the timezone setting is properly set by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap the Account icon.
2. Tap Advanced Settings.
3. Under Time Zone, turn off the Set Automatically option.
4. Tap Time Zone and select the correct time zone.
5. Sync your tracker.

Also, disable the automatic timezone if you have it on.

Let me know the outcome. 

[Aspie_SilverFox]

I have it set to Central Time zone on the advanced settings and daily a few times a dad time gows wrong. 

[JuanJoFitbit]

@Aspie_SilverFox Welcome to our Fitbit Community! I'm happy to follow up with the issue that you are experiencing with your Versa since it's still unable to keep the time correct.

Please restart your Versa as described in this help article. This will refresh your tracker internally. After you've done this, sync your tracker and monitor it in order to see if the time doesn't go wrong again.

Keep me posted on the outcome! 😀

[Fiss]

Time zone is not the problem.  It catches up to current time then it stops keeping time

[JuanJoFitbit]

@Fiss thank you for joining us in this thread and our Fitbit Community. By the way, I'm sorry for the late response. However, I would like to follow up and would like you to try the restart process that Is described in the article that I shared in my previous post in order to fix the time issues that your Versa is experiencing.

After this, sync your watch and monitor it in order to see if the restart fixes the issue.

Let me know how it goes! 😀

[SunsetRunner]

I am having the same issue.  My versa loses about 20 minutes overnight.  I have tried everything mentioned so far and nothing has worked.  I even tried the reset to factory settings and that has not helped.  Any other ideas?

[Rj0705]

This is what happened with my versa. Now it wont sync at all. 

[JuanJoFitbit]

@SunsetRunner, I'm sorry for the late response. However, since your Versa is still unable to show the correct time after trying the recommended troubleshooting steps, let go ahead and forward your case to our Support team and they'll be happy to follow up. You will receive an email from them soon.

@Rj0705, I'm also sorry for the late response. Since you mentioned that your Versa is not syncing at all, I'd like you to try the troubleshooting steps that are listed in this help article. After this, sync your watch and see if the issue gets fixed.

I'll be around if any question arises.

[SunsetRunner]

I have been working with customer service on this for two weeks #32920504.  We have gotten nowhere.

[JuanJoFitbit]

@SunsetRunner, thank you for getting back. I totally understand how frustrating this is for you and we appreciate your feedback and comments since this help us to keep improving.

Our team is actively working on a fix to this issue an expect to have a solution released soon. Once a solution is available, we'll make sure to post it in the Community.

We appreciate your patience and time with this.

Don't hesitate to get back if you have any questions.

[Fiss]

I figure it out myself.

Sent from my iPhone

[JuanJoFitbit]

@Fiss, that's great news! I'm glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[Rj0705]

I have tried  troubleshooting. I have called customer service and did the live chat. The agent was able to get the watch to sync but after a couple of hours I was stuck with the original complaint. My watch is not syncing and not keeping time. 

[JuanJoFitbit]

@Rj0705, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone and sent you an email with some instructions. In case the instructions don't fix the issue, please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if you have any questions.

[Quiltergrammy]

After 3 phone calls totaling over 2hours I finally learned the reason why my Fitbit Versa keeps losing time (according to the Fitbit techs). It is a software problem for anyone with an iPhone using iOS 13 and newer and has the Fitbit app on their phone. All the Fitbit watches have trouble with iOS 13. The tech said their engineers are working on a solution but could not give me a timeline when it would be ready. And when it is it’s up to to me get it! The tech would not offer a replacement or a refund. In my opinion this is a poor way to treat customers and I hope word of this problem will get out so no one will buy another Fitbit watch until this problem is fixed.

[Ebonyprincess66]

I have been having issues with my Versa losing 20 minutes a day since a software update was installed for my device. I have performed all of the recommendations in this thread and my Fitbit does not synch at all. What gives? I have an Android  phone - was working beautifully until about a week ago. ☹️

[CherylC18]

I am having the exact same problem. I was planning on getting the Versa 2 or three but too many people are having the same issue. In my best interest I may look at a different brand with better reviews. If I get the this one resolved I will update my response.

[ewwmt]

I’m having the same issue.....

[CherylC18]

I was given step by step instructions over the phone to no avail. The fitbit tech finally told me that my new phone Galaxy A11 was not compatible with my fit bit. Thank you for that advice. Just purchased a Galaxy fit watch from Best Buy for $49.99