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Versa not sincronizing

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‎03-04-2020 23:39

‎03-04-2020 23:39

Versa not sincronizing. Doest show correct time and does not record sleeping patterns.

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‎03-05-2020 04:03

‎03-05-2020 04:03

@PaoloGiago, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not syncing and it's not recording your sleep patterns.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, please check out this help page which explains how your Fitbit device detects your sleep stages.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-05-2020 04:35

In response to JuanJoFitbit

‎03-05-2020 04:35

Hi Juanjo. Thank you for your help.

I tried all the steps, I checked everything but it’s not working. The watch does not sync with the correct time. And it’s 12 minutes slow on the previous time zone I was in. 
What can I do?

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‎03-05-2020 04:54

In response to PaoloGiago

‎03-05-2020 04:54

I have removed the versa from my app and re started it. It now shoew the correct time zone but it’s 13 minutes slow. What else can I do?

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