06-17-2019 01:21
06-17-2019 01:21
My Versa is not starting.
last I checked my versa was yesterday night. I woke up today morning to a dead screen.
Things I have done so far
1. I have tried to restart my watch - Long hold Left/back button (This does not work, although this makes the watch hot on the underside)
2. Tried charging it- Nothing comes up on the screen (no % charging).
My wife has a versa too, my charger is fine as the other versa device charges without any issue.
06-17-2019 01:25
06-17-2019 01:25
Hi @Guy0607 I have flagged a moderator to assist you.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-17-2019
05:17
- last edited on
06-17-2019
11:34
by
LuciaFitbit
06-17-2019
05:17
- last edited on
06-17-2019
11:34
by
LuciaFitbit
I have the same problem. About to throw the very expensive thing through the window! Have been trying since Friday to fix it. Factory reset, restart the phone, uninstall/reinstall the app, blue tooth disconnect/connect.
I now have a watch which just scrolls the message in a variety of languages "to start, Download the Fitbit app"....
Moderator edit: Language
06-17-2019 05:41
06-17-2019 05:41
I have had to do the same thing.
06-17-2019 05:43
06-17-2019 05:43
Last Friday had to do factory reset so I can get notifications, finally got that to work and screen has been totally black since Saturday I have only had this since middle of April. I will never buy another fitbit. It has left a bad taste in my mouth
06-17-2019 09:53
06-17-2019 09:53
Update:
Tried charging the watch again. The watch has become extremely hot and still not responding to anything. Have stopped charging for the fear of it catching fire.
06-17-2019 09:57
06-17-2019 09:57
06-17-2019
11:51
- last edited on
03-17-2025
08:07
by
MarreFitbit
06-17-2019
11:51
- last edited on
03-17-2025
08:07
by
MarreFitbit
Hello @Guy0607, nice to hear from you again. Thank you for all the troubleshooting steps you have performed, in order to solve this situation. I have opened a case for you with Support, so they can further assist you. Please keep an eye on your inbox, since they'll be contacting you soon.
@AngeMelb welcome to the Fitbit Community Forums! I'm sorry to hear that you had this experience with your Versa. We appreciate your effort on performing all those tips. If your Versa is showing the set up message, but is still listed as paired in your Fitbit app, I suggest that you delete it from your account and pair it again.
@Keya2120 welcome to the Fitbit Community Forums! Thank you for your feedback regarding Versa and for what you've already tried, in order to solve this situation. Have you tried changing the clock face?
@NellyG thank you for your help.
Please keep me updated!
06-17-2019 13:58
06-17-2019 13:58
06-17-2019 16:54
06-17-2019 16:54
Exact same thing happened to me. Is FitBit replacing these?
06-17-2019 16:56
06-17-2019 16:56
06-17-2019 17:20
06-17-2019 17:20
I am having the same issue. This morning it worked. I had around 60% battery which normally lasts quite some time. When I went to go for a walk on lunch the screen was black and not responding. I have had my versa for less than 6 months. My husband also has a versa so I know the issue is not the charger. Trying to reset doesn’t work either.
06-18-2019 01:29
06-18-2019 01:29
So, I've deleted and paired again without success.... It's extremely slow, gets stuck on the intro for last hour and now only uploading certain pages (not fully) see photos attached.
Took over an hour to get this this stage and only part of the watch displaying
Took ages to get here and lines all through the graphics
What now please?
06-18-2019 15:46
06-18-2019 15:46
Update. After charging for almost 24 hrs my versa lite still has black scree .
06-24-2019 08:24
06-24-2019 08:24
I received an email, asking me to send my versa through mail to the nearest warehouse. They will be replacing my device under warranty.
I was supposed to get a prepaid shipping label from fitbit, which I never got. I have mailed the defective device today and I hope I get the replacement soon.
Will update here after I receive the device.
06-24-2019 09:04
06-24-2019 09:04
06-24-2019 13:58
06-24-2019 13:58
Interesting. I never heard from FITBIT at all, other than someone here making a suggestion last week, which hasn't worked!
Nice to know they're looking after some of the community. Good luck with your new one 🙂
06-24-2019 14:08
06-24-2019 14:08
Depends what country you are from. I'm in Australia and have to use the live chat as no phone option (unless willing to call US)...
I'm over it quite frankly and really disappointed. Good luck 🤟
06-24-2019 16:30
06-24-2019 16:30
What can I do to get some help with mine? How do I contact a moderator?
07-07-2019 04:57 - edited 07-07-2019 04:58
07-07-2019 04:57 - edited 07-07-2019 04:58
Here's an update to my situation.
The fitbit team is offering me a refurbished device not a new one. Although my device is under a 2 year warranty period. The team is also not willing to return myboriginal device (so that I could exchange it at a store)
Has anyone else faced a similar situation with the support team?