12-12-2020 12:19
12-12-2020 12:19
Unable to stop activities (aside from daily runs) without removing the watch and doing a restart. The touch screen does not respond to pause or stop..
12-12-2020 13:37
12-12-2020 13:37
Try a Restart and do it several times if necessary.
12-15-2020
05:37
- last edited on
12-04-2024
14:59
by
MarreFitbit
12-15-2020
05:37
- last edited on
12-04-2024
14:59
by
MarreFitbit
Welcome to the Community forums @PapaSven.
Thank you for sharing this information about your Versa watch.
Please let me know if you were able to resolve after the restart procedure @SunsetRunner mentioned earlier, this has been useful for other users experiencing something similar. If you're still having the same inconvenience, let me know if this is happening with all of your activities or with one type in particular.
Keep me posted.
12-16-2020 17:29
12-16-2020 17:29
12-17-2020
05:58
- last edited on
12-04-2024
14:58
by
MarreFitbit
12-17-2020
05:58
- last edited on
12-04-2024
14:58
by
MarreFitbit
Hi, thank you for your reply and confirming that you already tried the suggested troubleshooting steps @PapaSven.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
Let me know if you have further questions.