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Versa not swiping

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‎10-07-2021 09:40 - last edited on ‎10-07-2021 09:59 by Fitbit Moderator

‎10-07-2021 09:40 - last edited on ‎10-07-2021 09:59 by Fitbit Moderator

My Fitbit versa will turn on but it won’t swipe in any direction and I restarted it 3 times, what option is there apart from a factory reset?

 

Moderator Edit: Clarified subject

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‎10-07-2021 10:01

‎10-07-2021 10:01

Welcome, @Th3oloman_YT  It's great to see you around.

 

Thanks for the details provided and troubleshooting performed on your watch. You can also try changing the clock face from the Fitbit app by tapping on your profile's picture > Versa > Clock Faces and selecting a new one. Please note that the factory reset is not recommended unless our Support team indicates you to do it.

 

Hope this helps.

 

 

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‎10-07-2021 12:14

In response to BraulioFitbit

‎10-07-2021 12:14

I tried it but for some reason it didn’t work is there still any other option?

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‎10-07-2021 13:30

In response to Th3oloman_YT

‎10-07-2021 13:30

Hi, @Th3oloman_YT.

 

I appreciate the update. Since the swiping function is still not working, my advice is to contact our Support team by chat or calling them. Please explain them what you've tried so far and see what they recommend to get a resolution.

 

See you around.

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