help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not switching on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2019 23:58

‎04-29-2019 23:58

I first bought a Fitbit Versa in Sept 2018, in Oct 2018 I was issued with a new Versa as my first one had a syncing issue. Now only a few months later my new device has just completely shut down. It was charged on Sunday and sometime during the night it just shut down. I have tried multiple things to get it on but it is completely dead. No lights, no vibrations, nothing. Have tried charging, doing 2 and 3 button restart but no luck.

 

This is quite disappointing seen as though it is my 2nd device in 6months!!

Best Answer
Labels:
1 REPLY 1

‎04-30-2019 05:17 - last edited on ‎04-24-2025 10:31 by Fitbit Moderator

‎04-30-2019 05:17 - last edited on ‎04-24-2025 10:31 by Fitbit Moderator

@TraceyBergsman Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear that your Versa isn't turning on and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes