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Versa not syncing after firmware update

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‎12-08-2019 18:57 - last edited on ‎12-10-2019 11:28 by Fitbit Moderator

‎12-08-2019 18:57 - last edited on ‎12-10-2019 11:28 by Fitbit Moderator

What the hell Fitbit? Issues with my versa are going from bad to worse.

 

Did the update (was hoping it would solve the Ring Doorbell notification issue) but no, now my watch won't sync at all despite doind all the resets etc. Last sync was Dec 6 at 2.04pm just after doing the update.

 

I'm getting a bit fed up Fitbit. Get your act together or the whole reason (and value) for buying Pebble will be lost.

 

Many more Smart watches are on the market. Please get your act ogether. 

 

 

Moderator edit: updated subject for clarity

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‎12-10-2019 11:32 - last edited on ‎06-20-2025 07:02 by Fitbit Moderator

‎12-10-2019 11:32 - last edited on ‎06-20-2025 07:02 by Fitbit Moderator

@SunsetRunner A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your Versa not syncing nor getting Ring doorbell notifications and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here for syncing and these for notifications.

Let me know how it goes.

Alvaro | Community Moderator

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‎12-10-2019 11:41

In response to AlvaroFitbit

‎12-10-2019 11:41

After a number of factory resets and phone rebooting, it finally started to
sync again. I do have better things to do with my life though.

As far as the Ring Doorbell notifications are concerned, are you suggesting
the has been a Fitbit fix for this ongoing issue? If you are, it still
doesn't work.
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