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Versa not syncing correctly.

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‎05-29-2019 09:03 - last edited on ‎05-30-2019 09:35 by Moderator Alum

‎05-29-2019 09:03 - last edited on ‎05-30-2019 09:35 by Moderator Alum

Why are these things for sale when they tear up so easy. I have tried for over 2 weeks to sync my Versa and it will not sync. Really disappointed in this product I work to hard for my money to just spend it on something that will not work right 

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎05-29-2019 10:58

‎05-29-2019 10:58

May I ask what type of phone are you having issue with @Jaype 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing
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‎05-30-2019 07:59

In response to Rich_Laue

‎05-30-2019 07:59

I first tried on my iPhone 10 wouldn’t ever sync so then tried on iPhone 8 still wouldn’t finally got it to sync to my old iPhone 7 and it stayed synced for about a week and then it stopped and cannot get it to sync anymore. I have installed all updates tried everything that I can find and still nothing very disappointed in this product 

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‎05-30-2019 08:36 - last edited on ‎05-30-2019 09:36 by Moderator Alum

‎05-30-2019 08:36 - last edited on ‎05-30-2019 09:36 by Moderator Alum

I always have trouble with this! Drives me crazy. This thing is a piece for sure. Mine has had the wrong date, even after syncing for 2 weeks, the battery is dead within 2 days and the thing wont sync.

 

Moderator Edit: Format + Word Choice.

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‎05-30-2019 09:42

In response to CRag

‎05-30-2019 09:42

Hello @Jaype and @CRag thanks for joining the Fitbit Community, it's great to have you on board. It's always great to see you @Rich_Laue, thanks for all your help. 

 

@Jaype and @CRag I appreciate your participation in the Forums and for sharing your experience with us. If you have already tried the troubleshooting steps provided by @Rich_Laue and you're still having trouble syncing, please let us know. 

 

@Jaype as you have mentioned you've synced before with an iPhone 7, please go to the Bluetooth settings on this phone (and the iPhone 😎 and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then try to sync with your iPhone 10. 

 

@CRag, when it comes to the battery on your Versa, please restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Additionally, please check the following article: Can I improve my Fitbit device's battery life? for tips and instructions in how to help the battery on your Versa. 

 

Thanks for your patience and understanding, feel free to reply in case you need anything else. 

Marco G. | Community Moderator, Fitbit

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