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Versa not syncing daily

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‎07-30-2019 01:49

‎07-30-2019 01:49

Took me over an hour to sync yesterday, turning this off, that off, restarting the other! Doing it again now. I am not going through this rigmarole every day with a brand new watch. Just what are the problems, Fitbit??

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‎08-01-2019 15:57 - edited ‎08-01-2019 15:59

‎08-01-2019 15:57 - edited ‎08-01-2019 15:59

Welcome to the Fitbit Community @ZBD412. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your new Fitbit Versa. I appreciate your efforts to resolve this. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? 

 

If you have another tracker paired to your Fitbit account and you're not using it, I recommend removing it from your account in order to improve syncing with your Fitbit Versa: How do I remove a Fitbit device from my account?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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