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Versa not syncing exercises and sleep properly

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‎04-09-2019 12:10 - last edited on ‎04-10-2019 09:01 by Fitbit Moderator

‎04-09-2019 12:10 - last edited on ‎04-10-2019 09:01 by Fitbit Moderator

I’m on my 2nd Versa in 4 months . Watch and app not syncing in relation to exercise and sleep. I have an IPhone SE. Tried all the usual fixes, nothing has worked. On the verge of returning for a refund.

 

 

Moderator edit: updated subject for clarity

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‎04-10-2019 09:01

‎04-10-2019 09:01

@Lainim72 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing your exercise and sleep properly. Thank you for trying the troubleshooting steps before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

 

Also, let me know what is the OS that your iPhone SE is running and let me know what is Fitbit app version that your iPhone has installed. This information will help me to assist you accordingly.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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