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Versa not syncing my data

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‎10-18-2019 17:22 - last edited on ‎10-19-2019 07:26 by Fitbit Moderator

‎10-18-2019 17:22 - last edited on ‎10-19-2019 07:26 by Fitbit Moderator

My steps show but don't show up on my group challenge   says I haven't synced in 9 hours

 

Help

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎10-18-2019 17:33

‎10-18-2019 17:33

hi @Ralip , I need more information to be able to help you, which phone are you using, etc, Regards kuzibri

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‎10-19-2019 07:23

In response to SunsetRunner

‎10-19-2019 07:23

@Ralip welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the steps are not showing on your group challenges.

 

In addition to the information that @SunsetRunner requested, let us know if your steps are also missing on your main Dashboard or just the challenges section. Also, we would like to know if you are manually syncing activities.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. These steps are helpful for syncing issues.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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‎10-19-2019 08:13

In response to JuanJoFitbit

‎10-19-2019 08:13

Hi
It’s just not showing on the challenges it’s showing on the dashboard

Sent from my iPhone
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‎10-20-2019 05:02

In response to SunsetRunner

‎10-20-2019 05:02

I’m using iPhone 7 Plus.  My watch steps show up in the dashboard but doesn’t sync to the challenges.  Also not getting notifications.  This has been happening since Friday.  

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‎10-20-2019 05:04

In response to JuanJoFitbit

‎10-20-2019 05:04

Yes I’m manually syncing.  I’ve tried all the troubleshooting tips but nothing.  

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