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Versa not syncing / no getting notifications

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‎04-29-2020 05:12 - last edited on ‎05-13-2020 09:43 by Fitbit Moderator

‎04-29-2020 05:12 - last edited on ‎05-13-2020 09:43 by Fitbit Moderator

My Versa is almost a week old and keeps stopping syncing with my android phone. Notifications aren't working. I've had to reinstall the app and my versa 3 times now and it's still not working properly. I have also done the update that came the this morning.

 

 

Moderator edit: format

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‎05-13-2020 09:42

‎05-13-2020 09:42

Hi @Rachael.A, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the syncing and notifications issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, let us know and we'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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