Versa not syncing or connecting to app

[Sara-1703]

I am having troubles with my versa for the last few weeks. First the problem was incorrect time which seemed to be solved once I synced versa with my phone. Yesterday onwards sync is continuously falling. I read a few posts and tried the following : removed my device from app, did a factory reset. On doing that my device totally stopped saying data deletion was unsuccessful and sync is required. After almost 50 tries of rebooting, finally my Fitbit app was able to detect my device. Again for the last few hours my device is not syncing with my app. My device was purchased in March. Please help. I tried reinstalling the app but now I am unable to add any Fitbit device in the app. It says Fitbit.com is down for maintenance

[JuanJoFitbit]

@Sara-1703 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone. I appreciate the time spent trying the troubleshooting steps you mentioned before contacting our forums.

I'd like you to the try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀