Versa not syncing or getting Notifications.

[SunsetRunner]

Hi All

I got a new versa lite yesterday and all was fine until today - now it wont sync and wont show up my whats app messages or calls - can anyone advise a solution? Many thanks 

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @SunsetRunner have a warm welcome to the Fitbit Community. 😉

I appreciate your participation in the Forums and for sharing your experience with us. Note that the reason your Versa Lite is not receiving Notifications is because it hasn't synced correctly. Tell me, have you restarted your Versa Lite by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, please check the following steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone. 
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Give these steps a try and let us know in case you need anything else!