01-21-2020 18:51
01-21-2020 18:51
Still not able to sync my Versa without removing the device completely from my phone and resetting the Versa, then adding the Versa like it is new. It will only sync once when I first add it. This is getting really frustrating. This has been going on for a couple of weeks now. They say they are aware of a notification issue. Is the Fitbit team aware of an issue with the latest Fitbit version and Apple iOS not being able to keep a Bluetooth connection? I see my Versa go from Connected to Not Connected back and forth. Obviously nothing will sync or notifications will not happen if the Bluetooth connection will not be steady! I am about to go buy a Apple Watch and be done with my Fitbit!!
01-22-2020 11:21
01-22-2020 11:21
@DiZawa, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa disconnects from your phone constantly. I totally understand how you feel about this.
Our team is actively working on a fix to this issue and expect to have resolved soon. Once a solution is available, we'll make sure to post it on the Community.
We really appreciate your patience and feedback since this helps us to keep improving.
I'll be around if any question arises.