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Versa not syncing properly

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‎09-17-2019 04:02 - last edited on ‎09-18-2019 08:01 by Fitbit Moderator

‎09-17-2019 04:02 - last edited on ‎09-18-2019 08:01 by Fitbit Moderator

My Versa fitbit shows that I made all of the hourly activity yesterday for the whole day. The app says it is syncing and it does sync the steps; however, it doesn't show the last 4 hours as being completed. I deleted the app and turned it back on. I shut down the watch.

 

 

Moderator edit: updated subject for clarity

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‎09-18-2019 08:01

‎09-18-2019 08:01

@aje003 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your data properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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