04-29-2019 06:49
04-29-2019 06:49
My Versa won't sync the sleep analytics since I upgraded my phone to an iPhone XR. The steps and heartrate and exercise all sync, just not the sleep data. I have tried turning off and on. Tried removing the app and re installing. I have tried re pairing the fitbit with the phone. Any suggestions?
04-30-2019 06:00
04-30-2019 06:00
@GrannyWood Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing your sleep. By the way, thank you for troubleshooting this issue before contacting our forums.
Please restart your Versa as described in this help article. This will refresh your tracker internally. Once you've done this, please make sure that your Versa is not being worn too tight during your sleep and see if your sleep gets synced after this.
Keep me posted on the outcome! 😀
06-03-2020 20:43
06-03-2020 20:43
My Versa stops syncing sleep data since 5/30/2020
08-17-2020 09:32
08-17-2020 09:32
Hi @Hawaii1997, thank you for joining us in this thread and our Fitbit Community! Regarding the sleep syncing issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat and email. Please don't hesitate to get back if more assistance is needed.
I'll also be around if any question arises.
09-16-2021 14:07
09-16-2021 14:07
Same problem here. It syncs all data except sleep. The last sleep data entry was two weeks ago, so it’s not a wrist tightness thing. I’ve tried resetting and cleaning the Fitbit, no change
09-17-2021 17:37
09-17-2021 17:37
I had the same issue today. Have restarted device and phone multiple times. All other data is synching. Maybe I will try uninstalling the app and reinstalling. Sigh.
09-18-2021 07:04
09-18-2021 07:04
Update, The help desk got me through it. It turns out the heart monitor was not working right. I did a factory reset and now it’s working great again. The factory reset is done from your “settings” of the versa itself, go to settings, about, factory reset
09-20-2021 13:07
09-20-2021 13:07