Versa not syncing sleep (watch)

[JmarcNYC]

My watch hasn’t been syncing sleep for awhile now. It works fine on the app, but it won’t come over to the watch. I sync, turn off and on, sync again and nothing. Help please!

[Marrrmaduke · Accepted solution]

@JmarcNYC Reinstall fitbit app, reboot your phone and Versa (press and hold the left and bottom right buttons until fitbit logo appears), place Versa in the charger and let is sync several times. You can even leave it in the charger for an hour or so. also, open fitbit app, tap on Versa icon, go to apps, and check if Today app has an update. Tap update.

[JmarcNYC]

That worked like a charm. Thanks

[Marrrmaduke]

@JmarcNYC I'm glad! 😄

[Christyjanel]

I am having the same issue. It has not sync anything since March 3rd. I am getting a message saying that it is scheduled to sync soon. When I check the app online the last time synced was yesterday early am. How can we fix this? No reboot or updates are working.

[Marrrmaduke]

@Christyjanel You  mean the sleep data is not being synced back to your Versa (to be displayed in Today app)?

[JmarcNYC]

I would follow the steps left up above. It worked for me like a charm.

[Christyjanel]

Thanks for responding I follow the step above and it's working again.

[Marrrmaduke]

@Christyjanel i'm glad I could help! 😄

[JmarcNYC]

Ok so now my watch isn’t picking up my sleep data. Any suggestions?

(Another note, love the Fitbit, but the little bugs here and there are getting quite annoying)

Sent from my iPhone

[Aisling90]

I have the versa lite. I only have a button on the left. What 2 buttons do i hold in together?

[Paulen]

I've grown weary of these issues with the Versa. I'd never recommend it. I've tried the suggestion three times today without success. Trying to get the Versa to work as it's supposed to is almost a full time job. What a disappointment. I have sleep issues so I like tracking that information more than anything else.