Versa not syncing to Bluetooth or app

[JV2626]

I’ve shut off the Versa by holding the buttons until it goes off, and then turning it on again. I’ve turned my iPhone off and back on. I’ve force closed the app and opened it again. But it still won’t sync to the app. Originally it was connected to the app and trying to sync, only it took so long it timed out. 

    When I turned the Versa off and back on again, it disconnected from my phone’s Bluetooth. Now it won’t even connect to Bluetooth. I’m afraid to try to uninstall it and try to reinstall it, because in the past with my last Versa, it would never reinstall. I ended up having to get a replacement from Fitbit since not even their tech people could make it work. And likewise last time it acted up (after a recent update) when I tried logging out of the app, Fitbit was having server problems and I couldn’t log back into the app or the website. 

      I’m just not sure what to do now that won’t make it worse?

Moderator edit: format

[JuanJoFitbit]

@JV2626, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped syncing with your phone. I totally understand how you feel about this. By the way, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[JV2626]

Spoiler

Yes I have done all of those steps. I was told by customer service that there is a known problem that they are aware of between iOS and the fitbit OS that causes them to not communicate. The representative said that they are working on it. I understand that this could happen, but why didn’t they make sure the new OS worked before launching it? In the mean time I’m stuck with a device that can’t even connect to GPS; which was the only reason to own a Versa in the first place. I would be so grateful if anyone could actually help me resolve this problem so my Versa would no longer be worthless; I miss using the GPS, and having a watch that tells the time accurately and all the big things like that, why people by Versa watches for. 

[MajorLag]

I don't see any of the versa 2 people having this issue, maybe fitbit could just offer us an update to the versa 2..?

[Kimhill18]

I have this problem too. My versa 2 is effectively useless. I've logged the problem on numerous occasions. It works for a few hours and then nothing. It's very frustrating. I've also done all the steps recommended and it still doesnt work. 

[Kodaandbubbles]

Hello. 

I have had this issue also. But I unlinked my versa 2 from my phone and re installed it and it works perfectly. I know you said you didn't want to do this incase you can't get it to re install but if it isn't synking with your phone anyway than you might as well give it a try and hopefully it will work for you too.

[JV2626]

I agree! Also, if the problem is between iOS and the Fitbit app , why would that prevent the device from connecting to WiFi? I really think it’s just the device. I’ve had a few different fitbit products, one was a blaze, and amazingly once the versa came out the blaze didn’t work anymore. I get the feeling they’re not interested in the regular versa anymore so... yeah, Apple Watch is looking like my next option. 

[Will5083]

I'm having the problem on my versa 2

[MajorLag]

I stand corrected I guess the versa 2 is also having issues.

[MajorLag]

Note: This is an edited version of an earlier post that was deleted by:Fitbit Community Moderator for unacceptable content.

Update got to thinking that maybe this might be an iPhone IOS issue maybe the most resent update caused the problem, so I fired up my Moto G5s with Android 8.1.0 same problem:
ok so still not sure so I charged an old iPhone 5s I have around with IOS 10.3.4 still no joy.
BTW My current phone is an iPhone 6s Plus with latest IOS
(I'm thinking this might me a Versa problem)"

"Well so much for that idea, this company is totally unresponsive to it's customers concerns and needs.
No wonder Best Buy has dropped Geek Squad (extended warranty) support for these devices. I should have know this would happen after google bought into this company.
https://www.forbes.com/sites/davidphelan/2019/11/01/google-buys-fitbit-for-21-billion-heres-what-it-...

shortly thereafter is when things started going bad. I guess I'll trash this piece of crap and go for an Apple watch.