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Versa restarts alone AND touch screen stopped working

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‎04-09-2020 21:35 - edited ‎04-10-2020 05:32

‎04-09-2020 21:35 - edited ‎04-10-2020 05:32

Out if the blue my Versa started to malfunction.

 

The touch screen will ONLY work for a couple of seconds right after being charged to 100%. 

After maybe 5 seconds it will not scroll, nor swipe, nor anything.

 

Side buttons work sometimes.

 

On top of that it begins to restart continuously, by itself, when I am just wearing it... Not doing any exercise or anything.

 

At this point it does not even sync because my phone can't keep it's single long enough before it restarts.

 

1. I already reset it.

2. I already did a factory reset it.

3. I already deleted and downloaded the app again.

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‎04-09-2020 22:58

‎04-09-2020 22:58

Hi @JorgeRuiz That sounds pretty grim. I think Customer Support is your only option.

Fitbit Support  

Community Council Member

Helen | Western Australia

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