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Versa not syncing with Mapmyrun

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‎04-29-2019 18:28

‎04-29-2019 18:28

I have been having an issue with my Versa syncing with Mapmyrun. I have my phone near my fitbit during a run so it can stay connected to my GPS. My accounts are linked according to both Mapmyrun and my fitbit dashboard, but when I manually sync I keep getting a sync error. I have done two workouts since using my fitbit but neither one is showing up on Mapmyrun.I have tried resetting my fitbit and re-syncing but it has not resolved the issue.

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‎04-30-2019 05:29 - last edited on ‎04-24-2025 10:27 by Fitbit Moderator

‎04-30-2019 05:29 - last edited on ‎04-24-2025 10:27 by Fitbit Moderator

@dealam214 Welcome to the Fitbit Community! I hope you're doing well!

I will assist you with your MapMyRun integration. Try refreshing the link between both apps. Start by revoking the access of the MMR app on your Fitbit account via the website. After this do the same from MMR side. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-30-2019 15:52

In response to AlvaroFitbit

‎04-30-2019 15:52

Unfortunately I was still not able to sync my accounts. I revoked access
from fitbit first and then unlinked my account on MMR. I then relinked the
accounts but got the same result. Attached is a picture of the error
message for further clarification. I get this message whenever I attempt to
manually sync. The devices automatically sync, but workouts are not showing
up on map my run.
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‎07-30-2019 22:11

‎07-30-2019 22:11

I'm having the same problem. Anyone figure out why this may be and how to fix it? 

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