Versa not syncing with phone anymore

[babek_b]

Wish my Versa would just sync again reliably. All was well until it started 3 weeks ago having trouble syncing, it may synch once every few days and only after I struggle with it. These are steps I I have to, first disable/enable Bluetooth on the phone, then try by resenting the Versa, next try by resetting the phone. After each step I go into the FitBit App and force the the App to synch with the Versa. Most of the time FitBit App will say "No Device Found" and not sync. If I am lucky it will finally synch after I have spent 30 minutes trying. I never had this issue with the Blaze and the same phone. I can't spend 30 minutes every day trying to sync the Versa. I am getting ready to ditch the Versa.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @babek_b , which Smartphone are you using? This is essential information to help you. regards kuzibri

[JuanJoFitbit]

@babek_b, welcome to our Fitbit Community. I'm sorry to hear that our Fitbit Versa stopped syncing with your phone. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

As @SunsetRunner mentioned, please let us know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[babek_b]

The phone is Motorola Nexus 6, with Bluetooth 4.1, A2DP, LE. 

[SunsetRunner]

Hi @babek_b , you Motorola Nexus 6 is not yet in the list of supported devices. What you can do in the maen time is to download the Fitbit app on your Windows 10 computer and pair and connect your Motorola to the BT of Windows 10. Worked also fine for me when I had an unsupported device with syncing problems. Regards kuzibri

[babek_b]

My Motorola Nexus 6 has Bluetooth 4.1, A2DP, LE and runs Android version 7.1.1.  I had the Fitbit Blaze for over 3 years and never had any syncing issues. Now that I upgraded to Fitbit Versa the same Motorola Nexus 6 can't find sync. When I force the Fitbit app on my phone to sync, it says "No Device Found". The phone Bluetooth shows that is has detected the Versa over Bluetooth. 

This all points to the Fitbit Versa having a Bluetooth communication problem. 

[Ladydi263]

Beyond irritated. Since the update my Versa wasn't syncing unless it was plugged into the computer and on the charging dock. Last sync was Wednesday. Now it won't sync at all. I am beyond irritated. I start a challenge that requires tracking in a week. I have even ready buying a new Versa won't help. Mine is just a year, and of course the issue started at my one year. I have been a loyal Fitbit user for 7 years. I hate to purchase another tracker, but if I do, at this point it will be Apple. Interesting how once google purchased them all of these issues started. So disappointed. I have recommended these products to friends for years.

[Cartref]

With the issue of not syncing, I have had the same issue with my Charge 2, my wife's Versa 1 & later her Charge 3.

What I did in each of those instances was to delete the device from the Fitbit account and then subsequently go through the FULL installation instructions as per adding a new device.

On each occasion, the device was re-added with no loss of data.

I can't say if this will suite your problem, but it worked for me with my IOS devices.

[babek_b]

The issue is that the Versa did syncs with the same Motorola Nexus 6 the first months I got the Versa, then few weeks ago this sync problem started. My hunch is that a Software update caused the problems. 

So I know the Versa can sync, but it has become un-reliable, syncs once every few days. No such problem with the Blaze, it always synced. 

Question now is, if I want to wait for the fix or ditch the Versa. Its a nice looking watch, but its buggy. Cant recommend. 

[SunsetRunner]

Hi @babek_b , try the following:

1. Unpair an delete your Motorola form the Fitbit app.

2. Deinstall the Fitbit app on your device.

3. Perform a Factory reset on your Versa: settings - device info - factory reset 

4. Wait untill the FR is finished.

5. Resinstall the fitbit app on your device. Do not start it it yet

6. Put your Versa in the charger and connect it to your PC

7. Start the Fitbit app on your mobile device

8. Press enter a new device and choose the Versa

9. Fitbit will now start searching your device.

10. Once found, enter the four digit code shown on your Versa into the Fitbit app and the installation will start all over again.

Hope this works for you, like it did for me, regards kuzibri

[Ladydi263]

Since I am having so much issues with my phone even finding my Versa I am afraid to remove it. It may never find it. LOL

Sent from my iPhone

[SunsetRunner]

Hi, just try it and you will not be disappointed, regards kuzibri. Have done this many times before. When you do it, enable/install WiFi settings during setup including your network's password, cause this will take care of your reinstallation of your Versa within 10 minutes.

[Cartref]

@Ladydi263 & @SunsetRunner 

I don't think there is a need to do all the steps that @SunsetRunner indicated or at least I di not.  I have had this syncing issue  many times with my Charge 2 and my Wife's Versa and all I did was:

1. Open the Fitbit account on my mobile device

2. Selected the option to remove the device i.e. Versa or Charge 2.  This then should remove it also from your Bluetooth list.

3. Start the Fitbit process to add a new device and follow this completely, no shortcuts.

Each time I have done this the Fitbit app finds the device i.e. Versa or Charge 2 and them syncs with it. No historical data is lost, because that is recorded on your account and not the device.

If anyone wants to check out the following topic, it deals specifically with the issue of not syncing:

Charge 2 won't sync