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Versa not syncing

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‎07-17-2018 18:33 - last edited on ‎07-18-2018 05:07 by Moderator Alum

‎07-17-2018 18:33 - last edited on ‎07-18-2018 05:07 by Moderator Alum

So, just got my Versa as a birthday present and was so excited! But it seems it isn't syncing correctly. My watch and dashboard rarely have the same info. I just completed a workout using my watch and had to manual add it to my dashboard. it also isn't tracking my sleep at all. 😞

 

 

Moderator edit: subject for clarity

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‎07-17-2018 22:48

‎07-17-2018 22:48

My ionic was doing this and all I did was restart it and it fixed my sync problem. 

Try to do it on your Versa

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎07-18-2018 05:19 - last edited on ‎10-23-2025 11:38 by Fitbit Moderator

‎07-18-2018 05:19 - last edited on ‎10-23-2025 11:38 by Fitbit Moderator

It's great to welcome you @mistydavidson and @ACG thanks for stopping by.

If you are having syncing issues, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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