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Versa not syncing

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‎12-18-2018 19:44

‎12-18-2018 19:44

The last sync was on 15th Dec 2018 at about 8.00 am IST. Since then it is not syncing with any of my devices - iPad 10, Android mobile with 8.1 or Windows 10.

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‎12-18-2018 20:07

‎12-18-2018 20:07

Have you tried restarting it several times?

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎12-18-2018 20:07

‎12-18-2018 20:07

Have you tried restarting it several times?

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-19-2018 07:36

In response to NellyG

‎12-19-2018 07:36

@Sukumar_R Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing with your phone. However, I want to follow up on this issue and would like to know if your Versa is still unable to sync your data or if it started syncing properly after following the great troubleshooting steps that recommended my friend @NellyG.

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎12-19-2018 08:02

In response to JuanJoFitbit

‎12-19-2018 08:02

Thanks. I was able to sync, after shutting off my device by going to

Settings (icon), About and Shutdown.

To go to settings icon, after the clock face comes on, reverse sweep from left to right, and continue reverse sweep till Settings icon is seen.

After, the device is shutdown, Then press any key to start again. No data is lost.



Regards,
Sukumar Rangachari
+91 9886406726
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