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Versa not syncing

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‎03-19-2019 09:28

‎03-19-2019 09:28

I have 11 hours out of 12 hours with over 250 steps on my watch but in the IOS app it only shows 8 out of 12 after syncing..this has been happening for a few days now.could you please advise..thank you

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4 REPLIES 4

‎03-19-2019 10:06

‎03-19-2019 10:06

Hi, you can try this:

1. Before you start these suggestions, do not remove or unpair your Versa from the Fitbit app!!

2. Deinstall Fitbit app

3. Restart your phone

4. Reinstall Fitbit app again and, of course, enable BT

5. Sync your Versa with your phone and see whether the problem is solved

Good luck!!

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‎03-19-2019 10:20

In response to SunsetRunner

‎03-19-2019 10:20

No that did not work..was looking around and it appears there is a problem with this and Fitbit are trying to sort it out...thank you anyway for the reply.

Leslie48

Sent from my iPad Air
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‎03-19-2019 15:01

In response to Leslie48

‎03-19-2019 15:01

Where did you find the information that Fitbit is having issues?  Mine has been trying to connect for the last 11 days with no luck. I would like to read it. Thanks

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‎03-19-2019 15:28 - edited ‎03-19-2019 15:29

In response to Leslie48

‎03-19-2019 15:28 - edited ‎03-19-2019 15:29

Hi Leslie48, indeed Fitbit has some issues with some iPhones, mainly with regards to notifications and sometimes syncing. Really do not know why. But, all in all I'm sure they will solve it sooner or later. 

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