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Versa not syncing

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‎05-25-2019 05:45 - last edited on ‎05-26-2019 10:16 by Moderator Alum

‎05-25-2019 05:45 - last edited on ‎05-26-2019 10:16 by Moderator Alum

I've had my Versa for less than a year. It suddenly stopped syncing. Also won't recognize the Bluetooth connection. I've tried all the resets, restarts, etc... Is this common? Any ideas for fixing it are welcome.

 

 

Moderator edit: subject for clarity

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‎05-25-2019 05:59

‎05-25-2019 05:59

Hi @Ali014 and welcome!

 

A few questions:

 

1.) Do you have the Versa or the Versa Lite?

2.) What device are you using to sync it with?

3.) Have you tried setting it up as a new device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-26-2019 10:17 - last edited on ‎10-14-2025 12:58 by Fitbit Moderator

‎05-26-2019 10:17 - last edited on ‎10-14-2025 12:58 by Fitbit Moderator

Welcome to the Community @Ali014 and @DramaQueenDiva thanks for the input.

I appreciate all the efforts in trying to fix this syncing issue. Have you checked if your watch is paired? If you are having setup problems, you can follow the instructions provided in the help article: Why can't I set up my Fitbit device?.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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