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Versa not syncing

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‎06-10-2019 01:21 - last edited on ‎06-11-2019 12:16 by Fitbit Moderator

‎06-10-2019 01:21 - last edited on ‎06-11-2019 12:16 by Fitbit Moderator

my new watch is on sync but not calculating anything like sleep & steps. can anyone help please as checked all my setting & all on

 

 

Moderator edit: updated subject for clarity

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‎06-11-2019 12:25 - last edited on ‎06-17-2025 09:16 by Fitbit Moderator

‎06-11-2019 12:25 - last edited on ‎06-17-2025 09:16 by Fitbit Moderator

@MelC76 Welcome! It's nice to have you on board!

Let me help you with your Versa not syncing. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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