Versa not syncing

[kms23]

Fitbit - I'm having issues with my Versa. Was working fine until about a month ago, when snapchat notifications simply stopped coming through. Looks like this has been an issue, with no resolve... now suddenly this week, my watch is NOT syncing properly. I've tried rebooting the watch, rebooting my phone... I'm not getting text/call notifications. Working on an Android (Samsung) phone. Please advise as to why the sudden issues that aren't seeming to be resolved... I've been a customer for years, and am about to jump ship to Apple with all the issues lately.

[Ps78]

Having the same issue.  After the latest firmware updates,  my versa timing is slowing down because not able to sync with phone.  Hv contacted the support team, it works for a while now back to the same problem of not able to sync. 

[sb648]

I'm also having this issue. Syncing works fine for a few days and then for no apparent reason, the app on my iPhone cannot find the Versa. My wifi is working and the watch is right there on my wrist. I've tried restarting the watch and that doesn't work. The only thing I've found to do is to delete the app from my phone and then install a new copy from my cloud. Is there something I'm missing? It's a pain to repeatedly download the app and have to login and wade through the new user help balloons.

[Jnsjr]

Same problem here with no syncing. Every time I try to get the app to refresh, I just get the message “Device not found “. Does Fitbit respond to this forum or do they just let us figure out how to fix their problems. 
I have also never been happy with its heart rate and sleep functions.  HR is WAY off when I’m working out. 

[Ps78]

It supposes to function as a watch but because of this syncing issue, my watch is off by 5 mins but now the prolonged issue of unable to sync results a half hour difference.   I still feel that it is the recent software update that causes all these issues.  Even though, the Fitbit helpdesk is responsive but none of the answers help.  They mentioned that they will try to solve the issue.  

[Ps78]

Spoiler

Spoiler

Reinstall will not erase past records right? 

[sb648]

No, I did not lose anything.

Sandy Blaydes

[MTKnight]

My husband's  is having the same issue and is slowing down. This is so irritating. 

[Yogsbe]

I am having the same issue. My versa is not syncing, exercise recognition not tracking my workout, tried every hack including restarting the device and phone. New firmware update is not responding. Using a OnePlus 6t, frustrated with this versa.

[MTKnight]

I reinstalled his fitbit app and it worked and installed a new update. Here's hoping it sticks. 

[Timewarper]

I have a similar problem. My Versa worked fine after the update but on Friday I noticed it was a few minutes out. As I type it's now 36 minutes out and won't sync. I've tried restarting it, restarting my phone, charging it with its dock from my computer and nothing's working. It's not even any good as a watch for me to wear at work now, especially as I'm not allowed to have my phone on me! Please FitBit, what's going on? My phone Bluetooth is enabled and I have a dongle linked to my PC. Synching has *always* worked in the past and I have no other Bluetooth devices, full stop. It's really frustrating! 

[Debblws]

• I'm having the exact same issue. Device not found. Even though it is right here. I've done everything mentioned: deleted app, reinstalled it, shut down phone, restart phone, force stop app, all of it. Nothing is working

[cfitzadams]

Same problem here with no syncing. Been 12 hrs at least. Every time I try to get the app to refresh, I just get the message “Device not found “.  Has something happened with the Versa bluetooth not working. As with earlier reply, Versa is on wrist, phone beside it, same with tablet but both get the same Device not found.  Help please.

Do 'Fitbit' respond or are we left to fend for ourselves?

[Ps78]

Worst... now i cant even pair the Fitbit.  Out of sudden, device went unpair.  Now watch on charging dock but handphone cant even find the fitbit versa.  This is really sick.  It really happen recently.  Should not hv update the firmware. 

Sent from Yahoo Mail on Android

[Ps78]

Device not found.  Now the fitbit totally out from my bluetooth list.  Now, trying to pair it but it couldnt detect.  Frustrating... less than a year already haywire.   

Sent from Yahoo Mail on Android

[Andi20]

Mine is the same and I have had this issue on and off several times since I changed from Charge 2 to Versa.  I had an issue a couple of weeks ago after a Versa update but an upgrade on my iPhone resolved it and it has been fine until today.  Last synch at 6am this morning then nothing I have tried has worked.  

This is clearly an issue a number of people are having repeatedly so I hope Fitbit are looking into it and are able to provide a quick solution as I am seriously thinking of binning Fitbit in favour of Apple and I couldn't currently recommend Fitbit to anyone.

[Obs]

Yep, me also. I've had all sorts of issues since updating. Battery issues, charging issues, syncing issues, brightness issues...have lost count of the number of times I have reset it. Now I can't do anything with it. The screen has a little glow around the edge, so I know it's not flat yet but i can't sync or get any response from it now. It looks like the only avenues for customer support are email with a 3 day wait or twitter???   I am also working out which apple watch to go and buy when this useless piece of rubbish finally goes in the bin! I have no respect for this brand anymore and will tell everyone to stay away.

[Linyjscott]

I have  the same issue as everyone on this forum regarding syncing to my Samsung s9. I was wondering if anyone has managed to resolve the issue?. I have turned my bluetooth on and off again  and re installed the fitbit app without  joy. Fitbit do not seem to have a answer to our issues. 

[Allan_Clarke]

I have same issue on an Android Phone, regularly says "Device not found" for the last few days but if you force a sync it eventually hooks up and gets back on track for a while. I also get a Notification telling me when it last synced, presumably as a warning it cant find the device!

I've rebooted the watch and even reinstalled the app at the suggestion of Support. They did however, also say that there was a known issue (this was Saturday Nov 23rd 19) admitting they were aware of problems with syncing & when pushed, admitted it manifested itself, in some cases, as "Device not Found". Why they still had me reinstall the app I don't know but if she's right then when they fix the issue this problem will go away. Here's hoping.

[Linyjscott]

Thanks for your reply  it is such a pain I have scanned rebooted and re installed app multiple of times! 😥