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Versa not syncing

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‎01-18-2020 08:06 - last edited on ‎01-21-2020 11:11 by Fitbit Moderator

‎01-18-2020 08:06 - last edited on ‎01-21-2020 11:11 by Fitbit Moderator

The problem with the sync is due to one of Google's security patch. We have to ALWAYS authorize notifications but since the security patch ,we can no more put ALWAY , the always  box is greyed out! That is the problem. 

It's doing the same thing with othe apps!

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 11:11

‎01-21-2020 11:11

@Picaboom, I'm sorry for the late response. However, it's great to see you in our Fitbit forums. I'm sorry to hear that your Fitbit Versa is not syncing with your phone. I totally understand how you feel and I appreciate the feedback you shared about the security patch.

 

Please let me know what is the brand and model of your phone. Also, I would like to know if this is the first time you sync your watch or if it could be set up before.

 

Looking forward to your response.

JuanJo | Community Moderator

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