Versa not syncing

[Londris]

My Fitbit stop syncing on March 3rd, I uninstalled the app, manually reset it, nothing finally I was told to factory reset it and forget the device on my account so I did. Now I have a red X saying Data not cleared Sync & try again. Tried calling customer service and was on hold for over 5 hours, I then hung up so I could take a final. I can't sync the Fitbit due to me forgetting the device. I have a Versa. 

Moderator edit: format

[JuanJoFitbit]

Hi @Londris, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the syncing issue that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe.