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Versa not syncing

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‎05-12-2020 06:30 - last edited on ‎05-26-2020 10:19 by Fitbit Moderator

‎05-12-2020 06:30 - last edited on ‎05-26-2020 10:19 by Fitbit Moderator

I have an iphone 6s and since 22nd April my versa has not synced properly.  Ive followed all the online troubleshooting steps, reset it and switched both the versa and phone on and off and reconnected with bluetooth but nothing seems to resolve the issues.

 

 

Moderator edit: format

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‎05-26-2020 10:18

‎05-26-2020 10:18

Hi @Fitball, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it's not syncing with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please follow the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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